It's one of many customer care manager's key roles to make sure customer care agents or representatives continue to provide positive customer experiences. And something way to do this can be by maintaining they happy and motivated. service training
How could you face a customer and help them cope with their problems whenever you aren't feeling so great yourself? You can be certain that unhappy and de-motivated customer service representatives won't be inside their best while confronting customers and also this can lead to negative customer experiences that may hurt the company.
It may be challenging to always keep morale and motivation high for all on the team, but it's still possible for the consumer service manager to create methods to keep the spirit inside the workplace high and thriving. To ensure your agents look into your customers' needs, it's job like a manager to ensure that you look into your agent's needs. service manager
The less time your agents concern yourself with caring for their requirements, the greater time they are able to devote to taking care of your customers' needs. This is a list of methods you can make your agents' lives a little safer to help to keep them happy and motivated:
1. Basic needs like shelter, food, and water. People work since they need money to satisfy their requirements; an issue of satisfaction at the job is when the pay is sufficient to survive.
2. Safety and security needs. Whether it is financially, emotionally, or physically, individuals need to feel safe and sound. At the job this may mean security of tenure, a pension, chances for job growth and promotion, as well as simply safe working conditions.
3. Social needs, like belongingness and social interaction. People desire to be accepted, that they belong and are a crucial and contributing member of a group.
4. Esteem. Individuals need positive reinforcement and affirmation. At the job this may are available in the type of rewards, recognition, or promotions.
5. Self-actualization, or fulfilling your potential. There is a need for us to continuously improve ourselves, to meet ever-increasing challenges after which overcome them. At the office, this may come in the form of giving more responsibility or authority to deserving employees.
